HOUSE

Rules

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

    • UNFORTUNATELY, WE ARE UNABLE TO CANCEL AN ORDER ONCE IT HAS BEEN SUBMITTED, AS WE CANNOT DISRUPT THE WORKFLOW PROCESS FULFILLED BY OUR WAREHOUSE TEAM. WE STRIVE TO DISPATCH ORDERS EFFICIENTLY TO MEET THE EXPECTATIONS OF OUR VALUED CLIENTS.

    • WEB ORDERS CAN COME FROM MULTIPLE WAREHOUSES. IF YOU ONLY RECEIVE PART OF YOUR SHIPMENT, DON’T WORRY, YOU’LL RECEIVE TRACKING ON YOUR OTHER GOODS AS THEY SHIP.

    • ON LARGE RELEASES, ORDER CONFIRMATIONS CAN BE DELAYED, AND OFTEN END UP BEING MARKED AS EMAIL SPAM. AS LONG AS YOU RECEIVED AN ORDER NUMBER AS PART OF YOUR CHECKOUT, THEN YOUR ORDER HAS GONE THROUGH. MAKE SURE TO SAVE YOUR ORDER NUMBER FOR YOUR RECORDS.

    • IF YOU ARE A DOMESTIC CUSTOMER, YOU SHOULD RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 3-5 DAYS OF YOUR PURCHASE. IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU SHOULD RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 5-7 DAYS OF YOUR PURCHASE. IF YOU DON'T HAVE IT, IT'S POSSIBLE THAT IT GOT SENT TO YOUR SPAM FOLDER.